12340 Bass Lake Road | Chardon, Ohio 44024
440.285.4040

Teaching a Lesson Without Saying a Word


L to R: Shannon Elshaw and Katrina Barnes

January 11, 2021
NOTE: This was taken from the blog of Foundations Health Solutions leader Bob Speelman. Bob works closely and frequently communicates with our Foundations Health facilities. It is so inspiring to see how each care team embodies the vision of our founder and nursing home developer, Brian Colleran, to be "A Culture of Care."

My STNA journey this week took me to Heather Hill Care Communities, our 142 bed Center in Chardon, Ohio. I had the honor of working with several incredible caregivers.

I was reunited with Katrina Barnes, an absolutely amazing Nursing Assistant I had the honor of working with several years ago. She and the nurse on the Rehabilitation Unit, Shannon Elshaw, worked incredibly well together to make sure their residents were well taken care of and got everything they needed for a speedy recovery.

Katrina and Shannon share a mutual respect for one another and a passion for caring for their residents. They both take ownership of the Rehabilitation Unit and are committed to ensuring they provide the best care and customer service to their residents.


Madison Gaines - Heather Hill STNA

Halfway through the day, I went over to the Respiratory Unit and worked with Madison Gaines, a Nursing Assistant with ten years of experience. Madison was loving, caring and very sweet to her residents. The bond she had with them was immediately evident. As we worked together, Madison told me about her Mom being a Nurse and her stepdad being a Nurse, and with that influence, along with helping to take care of her Grandfather, caregiving was a natural calling.

As my day with Katrina, Shannon and Madison came to an end, and as I drove back to the hotel, I began to reflect on the day. The love and caring that I witnessed from these three amazing caregivers made me so proud. They loved their residents. I saw it in the smile, heard it in their voice and witnessed it in their touch as they provided care.

β€œToo often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”


β€” Leo Buscaglia


Katrina, Shannon and Madison – Thanks for the lesson you taught me today through your actions on how to be a better caregiver and how to make a difference.

Bob Speelman, STNA

News & Events


Why We Care!
Sharing the stories of Why We Care!



Heather Hill Celebrates the Kentucky Derby!
Our residents were off to the races!



A Day Full of Love for Chardon
Spreading the love to our community!



Teaching a Lesson Without Saying a Word
Bob Speelman, Foundations Health VP, visited Heather Hill and wrote about a few of our incredible STNAs!



Last Drive-Thru Event Marks a New Year
Our team is so excited welcome local seniors back inside!



Turkey Drive-Thru with our Chardon Seniors
Heather Hill is helping our community this holiday season!



Now Partnered With DailyPay!
Learn about the benefits of DailyPay!



Shelby's Story
A member of our Housekeeping/Laundry Department shared her Heather Hill Story!



Kind Words From The Chardon Senior Center
See what some of the Chardon Seniors had to say after our latest Drive-Thru!



Resident Sends Congratulations to Old Friends
Check out what Heather Hill resident, Lee, did when he heard news of this old friend's wedding!


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